Privacy Policy

Introduction

Neu Horizon respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the standards set by the Australian Health Practitioner Regulation Agency (AHPRA).

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services, including through our website, bookings made via Cliniko, and communications with our team.

What Information We Collect

In order to provide quality healthcare services, we may collect:

• Personal information: your name, date of birth, gender, address, contact details, emergency contact, and payment information.

• Health information: medical history, presenting concerns, treatment notes, test results, and other information relevant to your care.

• Technical information: information collected when you visit our website (e.g., cookies, analytics, IP address).

How We Collect Information

We collect your information in several ways:

• Directly from you when you complete forms, book appointments, or communicate with us.

• Through our practice management system Cliniko, which securely stores appointment and clinical notes.

• From other healthcare providers (with your consent) to support collaborative care.

Why We Collect Information

Your information is collected to:

• Provide safe and effective healthcare tailored to your needs.

• Communicate with you regarding your appointments, treatment, and related services.

• Maintain accurate clinical records in line with AHPRA requirements.

• Manage billing, rebates, insurance, and administrative tasks.

• Improve our services and ensure a positive client experience.

Disclosure of Information

We will never sell or rent your personal information. We may share your information only when necessary:

• With your consent, to other treating health professionals.

• To third-party service providers (e.g., Cliniko, secure payment processors) who support our operations.

• When required by law, such as mandatory reporting obligations.

Data Storage & Security

• All client records are stored securely in Cliniko, a trusted health practice management system that complies with Australian privacy standards.

• Access to your information is restricted to authorised Neu Horizon staff.

• We take reasonable steps (digital, physical and procedural) to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out-of-date. Please contact us using the details below.

Online Bookings & Communications

When booking online via Cliniko, your details are collected in a secure, encrypted system. Email and SMS reminders are used to confirm appointments. Please let us know if you prefer not to receive such reminders.

Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can resolve it with you.
If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

• Or relevant state-based health complaints bodies.

Contact Us

If you have any questions about this Privacy Policy or wish to request access or correction of your records, please contact:

Neu Horizon

info@neuhorizon.com.au

0493 506 941